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GENERAL

Yes, GoWeigh is licensed by the National Measurement Institute (NMI) to operate the listed public weighbridges on this website. NMI is the Federal Government Authority responsible for ensuring accurate and uniform measurements across the nation.

Yes, our weighbridges are open to the public. You do not need an account to use the service; however, we encourage high-volume fleet operators to sign up for an account.

No bookings are required. Our weighbridge sites are open 24 hours, 7 days per week.

A single (gross or tare) weigh costs $40 (inc gst). A gross tare net (return) weigh costs $8 (inc gst). A two-step caravan weigh costs $48 (inc gst), which includes a 3-page weighing report.

Please note pricing is subject to change without notice. 

GoWeigh accepts VISA, Mastercard, BP+ card and GoWeigh account cards. We do not accept cash or EFTPOS.

GoWeigh weighbridges are open 24 hours, 7 days a week.

Please call the number shown on the signage or kiosk screen onsite. We are able to remotely operate the weighbridge and complete the weigh if assistance is required.

GoWeigh public weighbridges are independently verified (calibrated) annually as part of the government’s licensing requirements. Our system is also monitored in real time to ensure the integrity of our weighing results.

Public weighbridges are calibrated to display weighing results in 20kg increments, as required by government regulations.

Our public weighbridge results are shown in tonnes as it is the preferred format for the heavy vehicle industry. To work out your result to kilograms, simply convert the tonnes to kilograms by multiplying the result by 1,000, e.g. 5.62 tonnes = 5,620kg.

To work out your result in kilograms, simply multiply the result by 1,000, e.g. 5.62 tonnes = 5,620kg.

Please carefully follow the setup signage on site applicable to your vehicle type. Additionally, each platform is clearly marked with yellow lines defining where each platform starts and ends. Finally, you can observe the LED sign located at the end of the weighbridge as you drive.

GoWeigh has a number of weighbridge configurations. On some sites, you are required to remain on the weighbridge during the transaction, while others require you to step off the weighbridge during your transaction. Please take this into account when reviewing your weights. Each sites weighing dockets take this into consideration and it will be noted on your docket.

Yes, GoWeigh can weigh you when you’re (operator) OFF the weighbridge or any other required setup combination.

If you require a specific dataset (on the weighbridge / off the weighbridge / in your car), you can phone us BEFORE completing the first weigh so that we can check your setup and operate the weighbridge on your behalf.

We offer this service during business hours and weekends from 9am to 4pm.

The return weigh option is available to trucks and single vehicles only. Return weighs are not available for caravan and trailer weighs. The return weigh must be completed by the same vehicle configuration on the same weighbridge within 24 hours.

Yes, you will receive a printed docket from the kiosk terminal. You can also request an electronic copy via SMS or email by inputting your details at the end of the transaction. Caravan customers receive a detailed 3-page weighing report, sent via SMS or email at the completion of a transaction.

Fleet customers can access their weighing transactions online through the GoWeigh account portal.

Please check your junk email or spam folder. If you are unable to find the SMS or email, please contact us at support@goweigh.com.au and we can resend it to you.

CARAVANS

Our two-step caravan weighing service provides you with a comprehensive report including caravan weight, vehicle weight, vehicle axle weights, ball weight and combined weight. To learn more about this service click here.

Our two-step weighing process requires you to unhitch (first weigh) and hitch (second weigh) while remaining on the weighbridge. We recommend only one person be on the weighbridge during this process. Any other persons, should remain in the vehicle or exit the weighbridge in a safe manner. View a caravan weighing video demonstration.

Our two-step weighing process provides an accurate ball weight. For more information, check out our Caravan Weighing Guide.

GoWeigh has a number of weighbridge configurations. On some sites, you are required to remain on the weighbridge during the transaction, while others require you to step off the weighbridge during your transaction. Please take this into account when reviewing your weights. Each sites weighing dockets take this into consideration and it will be noted on your docket.

Yes, GoWeigh can weigh you when you’re inside your vehicle or any other required setup combination.

If you require a specific dataset (on the weighbridge / off the weighbridge / in your car), you can phone us BEFORE completing the first weigh so that we can check your setup and operate the weighbridge on your behalf.

We offer this service during business hours and weekends from 9am to 4pm.

Yes, GoWeigh can weigh you when you’re (operator) OFF the weighbridge or any other required setup combination.

If you require a specific dataset (on the weighbridge / off the weighbridge / in your car), you can phone us BEFORE completing the first weigh so that we can check your setup and operate the weighbridge on your behalf.

We offer this service during business hours and weekends from 9am to 4pm.

If you tried completing a caravan weigh, but at the end of the process, the screen displayed a message saying there was a weighing discrepancy, there are several reasons for this issue.

Firstly, remember you are completing two weighs during this process. Both weighs should equal each other, and if they don’t, GoWeigh will not process the transaction (the final weight calculations and caravan weighing summary will be incorrect). Rather than producing an incorrect report, we ask that you exit the weighbridge and start the process again. We understand this is frustrating, but it’s better than producing an incorrect weighing result.

Reasons for a weighing discrepancy could include that you had one person on the weighbridge for the first weigh and two people on the weighbridge for the second weigh. Remember, you need to ensure there are no changes to total weight between both weighs. If you have this issue when onsite, we recommend you call the 1300 number and speak to us. We can remotely check your setup and operate the weighbridge for you if needed.

Please be aware that minor variations in the total weight result may occur between weighs. These discrepancies could stem from factors such as the 20kg toggle point or something as simple as a sudden gust of wind during the weighing process.

TRUCKS

If a docket is not provided at the time of transaction, you can request that one be emailed to you. Simply enter your email address on the kiosk screen when prompted. If you don’t receive your docket via email, please contact support@goweigh.com.au.

No, GoWeigh accounts are free of charge. However, accounts are only provided for high-volume fleet operators.

No, please contact us at support@goweigh.com.au to order more cards or submit a new request here.

To order more cards please email support@goweigh.com.au.

Yes, for high-volume fleet customers we provide a pin for use on all sites, instead of issuing GoWeigh cards. If you require this please contact us via support@goweigh.com.au.

If your card is lost or damaged, please contact GoWeigh via email support@goweigh.com.au for a replacement card. If your card is stolen please notify GoWeigh immediately and we will cancel the card and reissue you with a new card.

No, cards are allocated to a specific account. If you are working for a new customer, please request a new card via the customer or directly via support@goweigh.com.au.

Credits are valid from 24 months from the date of purchase.

In the event that a customer no longer requires an account, we are able to issue a refund of unused credits. Please contact support@goweigh.com.au.

As part of GoWeigh’s public weighbridge licencing requirements, we are required to store all transactions for 5 years.

If you require a copy of calibration certificates, please email support@goweigh.com.au.

Yes, we can setup an automated notification feature for your account. To set up this service, please email support@goweigh.com.au.

No, return weighs must be completed by the same vehicle configuration at the same weighbridge within a 24 hour period. This is a government requirement.

In the instance your docket does not show your registration plates, please contact us via support@goweigh.com.au. Our system records multiple photos during a transaction, so this issue can be rectified by our support team.

TRAILERS

No, at present, you cannot include a VIN number on your docket. GoWeigh is currently looking at developing this feature.

Yes, please follow the setup diagrams shown in the Trailer Weighing Guide.

GoWeigh weighbridges feature independent platforms. When completing a weigh, place your unhitched trailer on platform C and your vehicle on A and B. The system will provide you with individual platform weighs so you can determine your trailer weight. It is requirement to leave your vehicle on the weighbridge to ensure your safety.

A gross weight on a weighbridge refers to the total weight of a vehicle and/or trailer and its contents.

A tare weight refers to the weight of an empty vehicle and/or trailer.

When setup correctly, a trailer weight is shown on Platform C. This is not to be confused with the total weight shown on the docket, which shows your combined weight.

The aggregate trailer mass (ATM) refers to the total weight of a trailer when it is fully loaded to its maximum capacity, including the weight of the trailer itself plus any cargo or load it carries. This is set by the manufacturer and can be found on the trailer identification plate.

The gross trailer mass (GTM) refers to the maximum weight of the fully loaded trailer that can be supported by the trailer’s own wheels, not including any weight that is transferred to the towing vehicle.

TRAVEL WITH CONFIDENCE

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